The Legal Stuff
We operate in accordance with the Laws of Scotland and any relevant EU Regulations which have been enacted into law in Scotland.
Grain & Sustain is the trading name of the business, which is owned by Mrs Louise Humpington acting as a sole trader. The registered legal address of the business is 135 High Street, Burntisland, Fife, KY3 9AA, Scotland.
We are not VAT registered.
We will store personal information only as required to process your order and any associated transactions unless you choose to sign up to our newsletter. Our full privacy and cookies policy can be found below.
Grain & Sustain Privacy & Cookies Policy
Topics (click to go directly to topic):
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Grain & Sustain collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Card/Paypal/Bank Account details for the purposes of processing order payments
How do we collect your data?
You directly provide Grain & Sustain with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies
How will we use your data?
Grain & Sustain collects your data so that we can:
- Process your order and manage your account
- Email you with special offers on other products and services we think you might like
When Grain & Sustain processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Grain & Sustain securely stores your data on a password protected laptop which is kept securely in a safe.
Grain & Sustain will keep your personal data for 2 years and financial data for 7 years. Once this time period has expired, we will delete your data.
Grain & Sustain would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Grain & Sustain from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email email@example.com
What are your data protection rights?
Grain & Sustain would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Grain & Sustain for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Grain & Sustain correct any information you believe is inaccurate. You also have the right to request Grain & Sustain to complete any information you believe is incomplete.
The right to erasure – You have the right to request that Grain & Sustain erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Grain & Sustain restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Grain & Sustain’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Grain & Sustain transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org
Or write to us: 135 High Street, Burntisland, Fife, KY3 9AA
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Grain & Sustain uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Grain & Sustain uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Grain & Sustain sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at: email@example.com
Or write to us at: 135 High Street, Burntisland, Fife, KY3 9AA
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
The Information Commissioner's Office - Scotland
45 Melville Street
Telephone: 0303 123 1115